FAQ
Frequently asked questions
Everything you need to know about booking, arrival and your stay — and if anything is missing, just message us in the chat.
When can I check in and until when must I check out?
Check-in is available from 16:00, check-out until 10:00. You'll find the exact times for your apartment on the listing page and in your personal digital guest folder.
How does check-in work? Do I need a key?
All apartments feature self-check-in with a smart door lock: you'll receive a personal door code that appears automatically in your digital guest folder a few days before your arrival. No key handover appointment needed — you arrive whenever it suits you.
What is the digital guest folder?
With your booking, you'll receive a personal link to your digital guest folder: directions, parking, Wi-Fi access details, your door code, house rules and regional tips — everything in one place, in your language, with direct chat to us hosts.
How do I pay for my booking?
Payment is processed securely by credit card through our payment service provider Stripe. You'll receive your booking confirmation by email immediately after payment.
Why should I book directly with TRIMOSA instead of through a portal?
On trimosa.de you pay no booking or service fees: the same apartment costs 5–10 % more on average on portals for the same period. Plus, our best price guarantee applies — if you find the same period cheaper elsewhere, we'll match the price.
Can I cancel my booking?
Yes — the cancellation policy shown on the respective listing applies (flexible, moderate or strict). You can cancel yourself in your guest area under "My trips"; refunds are processed automatically back to your payment method. You'll find all details on our cancellation page.
Will I receive an invoice?
Yes, automatically: Your invoice will be created on your arrival date and will then be available as a PDF in your guest area under "My Trips". If you need a different invoice recipient (e.g. your company), just let us know in the chat beforehand.
Are pets allowed?
This varies depending on the apartment — you'll find the information in the house rules on the respective listing page. If you have any questions, feel free to contact us via chat beforehand.
Is there WiFi in the apartments?
Yes, all apartments have free WiFi. You'll find the access details in your digital guest folder — including a QR code for convenient connection of additional devices.
In which languages can I reach you?
Simply write to us in your language — our chat translates automatically. The website and guest folder are available in German, English, French and Dutch.
Is there a minimum length of stay?
Depending on the apartment and time period, a minimum length of stay may apply. The booking calendar on the listing page shows you directly which periods are available for booking.